Payments FAQ

FAQ- How to allow real-time payment for a Scheduled Invoice
An invoice can be automatically scheduled and paid in Wise-Pay if a Merchant Administrator configures automatic payments, or it is manually scheduled for pa...
Thu, 19 Dec, 2019 at 8:40 AM
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
If a customer accidentally pays their direct debiting invoice manually before it's due date and their payment has been reconciled, will the invoice sti...
Fri, 13 Dec, 2019 at 4:47 PM
FAQ - How do I know when payment has been processed?
There are several ways to find out when payment has been processed. The Outstanding Payments and Scheduled Payments widget provide additional information by...
Fri, 13 Dec, 2019 at 4:45 PM
FAQ - Can I accept credit cards over the phone?
Yes. Your customer is able to pay their account over the phone, either in full or part-payment.with Wise-Pay (Credit Card only does not take DDR) Here'...
Fri, 13 Dec, 2019 at 4:31 PM
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
You can configure your Wise-Pay merchant account to receive payments for the invoices in the Draft state. Draft invoices are synced from Wise-Sync account w...
Fri, 13 Dec, 2019 at 4:27 PM
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
Wise-Pay enables you to configure your merchant account to automatically cancel a scheduled transaction if any changes have been made to the invoice in the ...
Fri, 13 Dec, 2019 at 4:24 PM