Payments FAQ

FAQ- How to allow real-time payment for a Scheduled Invoice
An invoice can be automatically scheduled and paid in Wise-Pay if a Merchant Administrator configures automatic payments, or it is manually scheduled for pa...
Wed, 19 Feb, 2020 at 11:42 AM
FAQ - What is Direct Debit
A Direct Debit is where a person (Payer) authorities a business to withdraw funds from their bank account or credit card.  Typically used for recurring or s...
Thu, 27 Feb, 2020 at 1:48 PM
FAQ - If a customer pays their direct debit invoice manually will it still get direct debited?
If a customer accidentally pays their direct debiting invoice manually before it's due date and their payment has been reconciled, will the invoice sti...
Fri, 13 Dec, 2019 at 4:47 PM
FAQ - How do I know when payment has been processed?
There are several ways to find out when payment has been processed. The Outstanding Payments and Scheduled Payments widget provide additional information by...
Fri, 13 Dec, 2019 at 4:45 PM
FAQ - What payment types are accepted by Wise-Pay?
Wise-Pay accepts payments made by: Credit Cards You can allow your customers to pay from a bank account (DDR/Direct Debit/ACH) using our preferred provid...
Thu, 27 Feb, 2020 at 1:53 PM
FAQ - I already have a Stripe Account, can I continue to use it?
If you would like to use Stripe as an alternative provider, then an additional fee will be charged as part of your plan. The cost per transaction also incre...
Tue, 25 Feb, 2020 at 5:18 PM
FAQ - Can I accept credit cards over the phone?
Yes. Your customer is able to pay their account over the phone, either in full or part-payment.with Wise-Pay (Credit Card only does not take DDR) Here'...
Fri, 13 Dec, 2019 at 4:31 PM
FAQ- How can I configure Wise-Pay to receive payment for draft invoices
You can configure your Wise-Pay merchant account to receive payments for the invoices in the Draft state. Draft invoices are synced from Wise-Sync account w...
Wed, 19 Feb, 2020 at 11:44 AM
FAQ- How to automatically cancel scheduled transaction when the invoice is modified in the Accounting Package
Wise-Pay enables you to configure your merchant account to automatically cancel a scheduled transaction if any changes have been made to the invoice in the ...
Tue, 18 Feb, 2020 at 3:28 PM