Solution home Wise-Pay Errors and Known Issues

Unprocessed Payments

Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Error Error: Error saving item in Xero. Validation Message: Organisation accounts are locked on the specified payment (Specified payment date set up). How...
Tue, 22 Oct, 2019 at 7:17 PM
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Error How can this happen? The invoice is already paid in Xero, so Wise-Pay cannot allocate the funds to the invoice. Solution Click Fix to see the ...
Tue, 22 Oct, 2019 at 7:23 PM
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Error How can this happen? The invoice is in a Draft status The invoice is already paid  The invoice has been voided. Solution Draft Invoice Lo...
Mon, 11 Nov, 2019 at 9:23 PM