Solution home Wise-Pay Errors and Known Issues

Unprocessed Payments

Unprocessed Payment: Error: Organisation accounts are locked on the specified payment
Error Error: Error saving item in Xero. Validation Message: Organisation accounts are locked on the specified payment (Specified payment date set up). How...
Thu, 28 Nov, 2019 at 12:36 AM
Fix Unprocessed Payments: Payment can only be made against Authorised Documents.
Error How can this happen? The invoice is already paid in Xero, so Wise-Pay cannot allocate the funds to the invoice. Solution Click Fix to see the ...
Tue, 22 Oct, 2019 at 7:23 PM
Unprocessed Payment: Payments can only be applied to invoices that are awaiting payment
Error How can this happen? The invoice is in a Draft status The invoice is already paid  The invoice has been voided. Solution Draft Invoice Lo...
Thu, 28 Nov, 2019 at 12:21 AM
Handling Overpayments where an amount is debited that is greater than a revised invoice amount
Applies to: ConnectWise Manage, Datto Autotask PSA, Xero When an invoice is processed that is greater than the revised invoice amount resulting to Unapplie...
Thu, 23 Jul, 2020 at 11:46 AM
Known Issue: Updating a payment in the PSA has not been implemented with the NPE flow
Status Unresolved Who's affected All partners with NPE enabled on their account. Issue The process for updating a payment in the PSA has not been ...
Thu, 4 Feb, 2021 at 5:42 PM