Status

The Issue has been identified and is currently being investigated by our Product Team.

Who's Affected

Cloud and On-premise partners

Issue

When accessing Wise-Sync via ConnectWise Manage via a Quicklink, an error message is appearing:

Failed to load URL https://secure2.wise-sync.com/Account/Login?ReturnUrl=%2f with error ERR_BLOCKED_BY_RESPONSE (-27) 

Workaround

Changing the custom Menu Entry config in ConnectWise Manage for Quicklink to Open in New Window will resolve the issue, here's how to do it: 

  1. Within ConnectWise Manage navigate to Setup table > Custom Menu Entry 
  2. Open the Wise-Sync menu entity 
  3. Check the "Open in New Window" option
  4. Save

Important

After changing the Custom Menu Entry, the settings should be refreshed to apply the changes. Hitting the "Add to Favorites" will refresh the settings.