Payments can only be applied to Invoices that are awaiting payment. The invoice is either fully paid, draft or has been voided.
There are 3 possible reasons why would receive this error message:
- The invoice is in a Draft status
- The invoice is already paid
- The invoice has been voided.
The below information will walk you through resolving the above issues
Steps to resolve:
1. Log into your Accounting Package
2. Locate the invoice
3. Press 'Approve'
4. Log into Wise-Pay
5. Locate Unapplied payment
6. Click Retry
Payment will now be allocated to invoice in your Accounting Package.
Invoice already paid:
Steps to Resolve the Issue:
1. Log into Xero
2. Search for the Invoice
3. Click on 'Payment'
4. Click Options > Remove & Redo (voids payment)
5. Log into Wise-Pay
6. Press Retry
Payment will now be allocated to the invoice in your Accounting Package.
Invoice paid via Direct Debit & EFT:
a) Refund the client directly (via EFT) and mark the (Prepayment) transaction as a cash refund
b) Apply the payment to the next invoice.
If you are going to apply the payment to the next auto-paid invoice, please ensure that you do that well before the payment is schedule to come out, or ensure that you can cancel and reschedule the payment directly.